FAQs

Who are your kits designed for?

Our Series 1 kits (S1-AU & S1-MU) are designed for computing enthusiasts, hobbyists, students and makers. The kits are recommended for ages 16+ and for those who already have some soldering skills and experience.

Where can I download the S1-AU and S1-MU Manual?

The 'Operator's Technical Manual' for both the S1-AU and S1-MU can be downloaded from our manuals page.

How do you process payments?

All orders via this site are securely handled by snipcart.com. Payments are securely processed by stripe.com. Customers can make purchases through snipcart.com via credit or debit card.

What happens if I have problems constructing the kit?

If you have problems constructing our Series 1 kits we can help. Firstly, we provide some easy to follow troubleshooting tips through our ‘Operator’s Technical Manuals’. However, if this doesn’t solve the problem you can contact us via: support@arith-matic.com and we’ll do our best to help.

In this instance, we’ll ask you to provide a high-resolution image of the kit's mainboard PCB (front & back) which is in sharp focus and taken under bright lighting conditions. We will then do our best to work with you to troubleshoot the possible problem(s).

Kit owners are welcome to send the kit to us for a full inspection should a problem occur, but you’ll need to pay the postage fee. If we subsequently find you have received a faulty component, we’ll refund the postage and offer a repair or replacement as appropriate.

The Series 1 kits use a USB cable - are they programmable?

Both the S1-AU and S1-MU are not programmable - they requires manual operation through onboard switches. The USB cable is only used to deliver power to the units, so there is no need to rely on batteries.

Are the Series 1 kits shipping worldwide?

We are currently only shipping to the UK, EU, US and Canada through our website: arith-matic.com. As a micro startup, shipping our kits worldwide would add additional challenges in terms of logistics, customer support, troubleshooting, and in meeting local compliance regulations. As such, we've decided to provide a limited release so we can offer an experience to our customers that we are completely confident in.

Shipping outside these regions may be available through our distributors, however stock and availability may be limited.

How can I keep up to date with the ARITH-MATIC project?

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